First withdrawal pending

Get your Sportuna Casino verification cleared first time

We check who you are because the Gaming Control Board Curaçao licence requires it, and a clean file takes about 2 hours.

Start verification

Licensed & auditedGaming Control Board Curaçao OGL/2017/3958/182. Certified by Gaming Laboratories International.

Check basics

Verified once, paid without waiting

This table settles who checks you, why, and how fast it clears.

Who checks

Sportuna Casino N.V.

License

Gaming Control Board Curaçao, OGL/2017/3958/182

How long

2 hours

Mandatory

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Your first upload

How do I pass the check first time?

We read every file by hand, so a clear upload is the quickest route through.

Where the list sits

Open your account menu and find the documents area; the list of wanted files sits right there, so read it before you reach for your phone camera.

From thumb to clear photo

Photograph your photo ID against a plain surface in daylight, with all four corners inside the frame and no glare across the text or the portrait.

Before the crop cuts it off

Send a utility or bank statement from the last three months showing your full name and home address; a screenshot of an app usually misses a corner, so use the full page.

Waiting on the inbox

Watch your inbox after sending; [email protected] writes back only if something is unreadable, and a clean set is cleared within 2 hours.

Four files

The papers we check

This table tells you exactly what each file has to show before you send it.

Photo ID

ConfirmsYour name, face and date of birth

Copy showsAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live

Copy showsFull name, home address, date within three months

Payment card image

ConfirmsThe card used to fund the account

Copy showsCardholder name, first six and last four digits, expiry

Check points

Knowing what brings a hold

We flag each screen where a request can surface, so nothing feels like a surprise.

Enter your real birth date

The date of birth field at signup is checked against your ID, because an account here belongs only to someone aged 18 or over.

Why was my file flagged?

A spelling that drifts between your profile and your ID brings the check forward, because we match the two records line by line.

First payout pause

A withdrawal request sits with the payments team until identity is confirmed, so the first cash-out is where most checks actually happen.

More room, checked once

Bumping your deposit limit upward asks for a fresh look at who you are, since the higher ceiling needs a verified account behind it.

Making the source check simple

A prompt labelled source of funds can appear in your account even when everything looks routine. Our Gaming Control Board Curaçao licence OGL/2017/3958/182 makes anti-money-laundering checks part of running a casino, so the request is standard procedure, never a hint that you have done something wrong.

Depending on your situation, the team may ask for any of these.

Recent bank statements
Payslips from your employer
Tax or income records
Proof of a property sale
Savings or investment statements

Getting the file through first time

Screenshot upload. A screenshot in the upload slot loses detail and can be edited, so a camera picture of the paper clears the queue. Retake the original on a table, camera above it. Send the new file through the same upload button.

Check the expiry date first. The expiry date on your ID has passed, so it no longer proves who you are today and the check stalls. Request the renewal now and upload when it lands. Check the date before you photograph the card.

Match your profile to the paper. A nickname on your profile or a street you have just left will not match the paper, so the check stops. Update the profile to read exactly as the ID. Add a recent bill for the new address.

Get cleared faster

Your withdrawal is waiting on the check

You will know how to fix a refusal and what happens behind the scenes.

My ID photo got refused, so what do I do now?+

Open the message from our verification team and read the reason line, because each refusal names the one flaw that stopped it. Retake the shot in daylight with all four corners visible, then send it to [email protected]. Fresh uploads of the same paper usually clear on the second look.

Is my passport scan safe with you?+

Yes. Every file you send travels under 256-bit AES encryption, and only the team handling your check can open it. We ask for the papers once and keep the record on our side, so you should not need to send the same page twice.

Why is the casino asking about where my money came from?+

The licence we hold from Gaming Control Board Curaçao makes a source of funds review routine for every operator, so the request says nothing about you personally. A recent bank statement or payslip showing your income is normally enough. It is a box to tick, not an accusation.

When do I actually have to send my documents?+

At the latest before your first withdrawal leaves, since the licence requires a completed check by then. We may ask sooner, though, at registration or when your first deposit lands, so having the papers ready saves you a wait later. Nothing about your account is in doubt when that happens.

Can I upload the papers from my phone?+

Yes, your phone camera is fine, and most players clear the check that way. Lay the document flat on a dark table and let daylight hit it rather than the flash. Send the file straight from your gallery to [email protected].