Limits that stay in your hands

Set your Sportuna Casino limits before you sit down to play

Play only from 18+, and every Sportuna Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and a cooling-off period.

Set a deposit limit

Licensed & auditedGaming Control Board Curaçao OGL/2017/3958/182. Certified by Gaming Laboratories International.

Four facts

Safer play in short: licence first, help on call

Sportuna Casino keeps the licence, the age rule and the helpline visible, so nothing here is hard to look up later.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2017/3958/182

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Your own dashboard

Which controls sit in my Sportuna Casino account?

Most players worry a limit locks their money away; these controls only decide what reaches the account.

Choose your deposit cap

Cap how much you move into the casino in a day, a week or a month. Switch it on before your first session, while the figure still feels easy to live with.

Net loss ceiling

Set the net loss that ends play for a chosen stretch of time, so a rough evening cannot quietly carry into the next one.

Clocked out, not strung out

Ask the account to nudge you after a set stretch of play. Turn this on when you tend to lose track of the clock rather than of the money.

Do I need a full break?

Block yourself from the casino for a period you choose. Choose it the moment play has stopped feeling like entertainment, not once a loss has landed.

A pause now, a decision later

Take a short break from play without shutting the door for good. Reach for this when you want breathing room before deciding what comes next.

Your first limit

How do I set a limit today?

The usual worry is that a limit is fiddly to arrange; the menu does the work in a handful of clicks.

Signed in before set up

Sign in and open your profile from the top of the screen. Check first that your registered email address is the one you still use.

Choosing your control

Pick the control you want from the list inside the profile. Choose the deposit limit when money is the worry; leave the other tools alone for now.

A period that holds

Decide how long the limit should hold and confirm the figure. Read the period back once before you save, since it applies from that point on.

Confirmation on screen

Save the change and look for the confirmation on screen. Glance at the tools page afterwards to be sure the new setting is showing.

A household with clearer boundaries

An account a minor cannot use. Because the floor is 18+, a new account stays unverified until documents arrive. Photo ID, proof of address and a card image are checked before the first withdrawal leaves.

Blocked before, open after. Device-level controls block gambling pages before a child picks up the phone. Set them household-wide, since a block installed only on one handset leaves the rest open.

Plain talk, no blame. Choose a quiet moment and describe what you noticed, without judgement about the money lost. Gambling Helpline Aotearoa takes calls at 0800 654 655 around the clock, including from relatives.

Short break and long closure

Step away for a few days. Set a cooling-off period inside your Sportuna Casino account to step away for hours or days. It starts straight away, and during it you cannot play. Nothing else about your profile changes, so the break ends on its own.

A stop you can rely on. Close your account's access by choosing self-exclusion in the casino account. It lasts up to two years and it cannot be undone early. Your balance and details stay on file, but you cannot log in and play until the period ends.

Set it in your account. New Zealand keeps no national self-exclusion register, so the casino account is where you exclude yourself. Set it there, for up to two years, and it binds this operator alone. The Gambling Helpline Aotearoa can talk things through with you as well.

When you need a person

Reach out to local support

After reading this, you will know which free service fits your situation tonight.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa any hour of the day or night, free of charge, for yourself or a relative. Calls are confidential, and you can also free text the service. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with the Problem Gambling Foundation, which offers peer and cultural support across 18 clinics nationwide. Family members are welcome, and you can freephone or text during weekday hours. pgf.nz

Safer Gambling Aotearoa

Read plain guidance from Safer Gambling Aotearoa, the Health New Zealand information site for people who gamble and their whānau. It lists signs of harm, practical tips and a finder for local support. safergambling.org.nz

Signs play has stopped being fun

Catching these signs early keeps a habit from growing into a problem you did not plan. A deposit limit or a cooling-off period is the first step, and it is easier to set before the next session than after a loss.

These are the patterns players most often notice in themselves.

Playing longer than you meant to
Spending money set aside for bills
Chasing a loss with another deposit
Hiding your play from family
Feeling restless on days off
Borrowing to keep playing
Play crowding out sleep or work

Limits and exits

Where you are right now, answered plainly

After reading, you will know how each control ends and where to get help.

Can I call a helpline if it is a relative who plays too much?+

Yes. Gambling Helpline Aotearoa takes calls from families and friends as well as from players, on 0800 654 655, around the clock. Talking it through early is easier than waiting for a crisis to force the conversation.

Once my exclusion is set, can I undo it before the period ends?+

No. The exclusion holds for the whole period you chose, and the account stays shut for all of it. Choose the length with that in mind, because nothing in the account reopens the door early.

During a pause, what changes in my account and when can I play again?+

A pause freezes play for the short stretch you picked, while your balance and your history stay where they are. You are playing again once that stretch has run out, without needing to ask anyone.

Can I adjust a limit I set earlier without contacting support?+

Yes. Limits live in the same part of the account where you first set them, so a change follows the same four short moves. Set it before the next session rather than after a heavy one, when the figure is cooler to judge.

How do I close my account for good if I want to stop entirely?+

Write to [email protected] from your registered email address and ask for the account to be closed. Support reads the request and confirms it with you, so keep the message clear about what you want.