A person, not a loop

Sportuna Casino contact: chat, e-mail and phone support

Reach the team by live chat, e-mail or phone any hour of the day, every day of the week.

Talk to support 704,000+ players trust us

Paid today

251,470 NZ$

6,092 Playing now

Licensed & auditedGaming Control Board Curaçao OGL/2017/3958/182. Certified by Gaming Laboratories International.

12-minute average payoutNZ$227M paid monthly. Max withdrawal NZ$44,000 per transaction.

Bank-grade encryption256-bit AES encryption protects every deposit and withdrawal.

Pick a route

Get an answer from someone who can act

Use this when you want a reply from a person rather than a help article.

A reply in minutes

Live chat suits locked logins and stuck withdrawals, and a reply usually lands in two minutes. The team answers day and night, every day of the week.

Start chat

Written record, slower reply

Write to [email protected] for anything that needs a paper trail, such as a bonus dispute or an uploaded document. Answers typically arrive within twelve hours.

Write to us

A voice, not a transcript

Call +64 9 400 5846 in NZST to sort out a payment or a login out loud. Someone picks up in about three minutes, any hour, any day.

Call now

You are in New Zealand

Can I get help from New Zealand?

Local phone numbers and New Zealand hours are how this operator has done support since 2017.

Reaching us

New Zealand phone+64 9 400 5846

Support time zoneNZST

Languages answeredEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Supervisory authorityGaming Control Board Curaçao, OGL/2017/3958/182

Help

Problem gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Gamblers Anonymous New Zealand

The night you want to stop chasing it

Gambling problems are handled best away from the people who run the games. Three New Zealand organisations work with players for free, answer questions about your own habits and take the pressure off doing it alone. Sportuna Casino lists them here so nobody has to search for them mid-crisis.

Problem Gambling Foundation of New Zealand. Counselling and one-to-one sessions for anyone whose betting has started to cost them money or sleep.

Gambling Helpline New Zealand. A phone line for the moment you need to hear a voice, staffed by people trained in gambling harm.

Gamblers Anonymous New Zealand. Group meetings where players share what worked, run by members rather than by any operator.

Full article

Right queue first time

One inbox per question

This list puts your message straight on the desk that handles it, so nothing bounces.

Account

General support[email protected]

Verification and document checks[email protected]

Money

Deposits and withdrawals[email protected]

Other desks

Complaints and escalations[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Details that get your answer moving

Keep these five things close so an agent can act on the first message.

Your registered email address, spelling checked
Your Sportuna Casino username
Any payment reference or transaction number
A screenshot of the screen you are on
The date and time the problem started

Sportuna Casino details

Sportuna Casino is run by a licensed operator

Useful the moment you want to confirm the company, the licence and the rules behind your account.

Company

Legal nameSportuna Casino N.V.

Company number262525 (Curaçao)

AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

License numberOGL/2017/3958/182

Written contact

Support email[email protected]

You are asking now

You have a question and the chat queue is long

Six answers that save you a message, each one short enough to read on a phone.

trustWhat if I want everything you hold on me deleted?+

Say what you want done and support will point you to the right desk. Requests for a copy of your data go to [email protected], and deletion is handled under the same rules once your balance and any open checks are cleared.

trustCan I check your licence before I deposit?+

Sportuna Casino N.V. runs this site under license OGL/2017/3958/182, granted by the Gaming Control Board Curaçao. The company is registered in Curaçao as number 262525, at Heelsumstraat, Willemstad.

trustWhat happens when I stop using my account for good?+

Ask the chat team to close it and confirm which e-mail you signed up with. Your balance is settled back to you first, then the account stops accepting deposits and bets, and duplicate accounts get closed under the same rule.

trustWhy do I see other languages in the chat window?+

Four languages are staffed around the clock: English, German, Finnish and Norwegian. Writing in English is your fastest route from New Zealand, though a German or Finnish speaker can be served in their own language at any hour.

trustWhen do I need to prove who I am in chat?+

Give the e-mail address on your account and they will locate you within seconds. Never send your password, because no one at Sportuna Casino asks for it, and a card image is only needed when a payments check calls for one.

trustWhat happens when my documents are under review?+

Checks usually clear in two hours once photo ID, proof of address and any card image are with the verification desk. A slow one is nearly always a blurred document, so upload a clean copy and the review resumes.

Seven rows of timing

How long will I wait for a reply?

After reading it you will know which channel answers fastest in New Zealand time.

Live chat

Chat open24/7

Chat first reply2 minutes

All times shown inNZST

E-mail

Email address[email protected]

Email reply12 hours

Phone

Phone number+64 9 400 5846

Phone wait3 minutes

Nothing resolved yet

Who reviews a complaint if you disagree?

It removes the worry that a complaint disappears once the first answer disappoints you.

A logged complaint

Tell support what went wrong and when, with your reference and any screenshots attached. An agent logs the complaint and sends a case number back to your registered email address.

Reasoning in writing

A reply should reach you within the email window, with the reasoning spelled out. If the outcome is not what you expected, say plainly which point you dispute and why.

Who is above the agent?

Ask for the matter to go to a manager and the case is reviewed again by someone senior. That review looks at the same evidence and answers the specific point you raised.

Escalation to the regulator

If the internal route ends without agreement, you may raise it with the Gaming Control Board Curaçao, our licensing regulator. Bring the case number and every reply you kept.